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Terms and Conditions 

Returns & Refunds 
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. The customer is responsible for cost of postage of returned items. We would advise to obtain proof of postage. DO NOT return any items before contacting us. 
Please contact us within 7 days of placing your order. Refunds will be credited to your original method of payment of the cost of the item. 
Damaged Items : Claim Procedure 
Claims for items damaged on delivery must be made within 7 days of receipt of the package. 
Contact us via the contact us link at the top of the website to let us know about the damaged item. 
Do not return the item without us advising you to do so. 
Please keep all the original packaging. 
Do not dispose of the item unless we instruct you to do so as we often need a photograph of the item to claim against the carrier, or we might ask you to return the item to us at our expense. 
Product Information 
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. Prices are subject to change without notice. Prices are inclusive of VAT (where applicable). Some website promotions may not be available to customers in particular countries. 
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. We reserve the right to cancel an order. Cancellation of an order may, for example, result from one of the following: 
The product ordered being unavailable from stock. 
Our inability to obtain authorisation of payment. 
The identification of an error within the product information, including price or promotion. 
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations before your order has been dispatched. 
You are permitted to use our website for your own purposes and to print material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission. The copyright and other intellectual property rights in all material on this Website are owned by our licensors or us and must not be reproduced without our prior consent. 
Copyright Notice 
Forbidden use or exploitation of text, images or content of this website is specifically not permitted. 
Forbidden use will result in legal action. 
All purchases are made in acceptance of our terms and conditions. 
Arnchem Effective Valeting cannot be held responsible for any delays, such as postal strikes, Holidays, which are wholly outside our control. We do occasionally update these terms so please refer back to them in the future. 
Your statutory rights are unaffected by this policy. 
If you need further information, please contact : info@arnchem.co.uk 
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